Terms and Conditions

1. The website is informational

This website exists to describe what we manufacture and to open a commercial conversation. Nothing published here is an offer, a quotation or a binding commercial proposal, and nothing on it forms a contract.

2. Product information

Product descriptions, specifications, formats and availability are indicative and subject to confirmation in writing. Commercial terms — price, volume, packaging, lead time, shipping and payment — are agreed separately for each transaction.

Where information has not yet been confirmed, it is marked as such on the page rather than estimated.

3. Intellectual property

The content of this website — text, layout, design and the John's Charcoal brand — belongs to Carbón Nuevo Futuro S.A.S. and may not be reproduced for commercial use without written permission.

Third-party names appearing on this site are the property of their respective owners and are mentioned only as a factual statement of where our products are sold or supplied. No endorsement, partnership or sponsorship is implied.

4. Use of the site

We take care to keep the information here accurate and current, but we cannot guarantee that it is complete or free of error at all times, nor that the site will always be available.

To the extent permitted by Colombian law, we are not liable for decisions taken solely on the basis of information published here. Before committing to anything, ask us in writing and we will confirm.

5. Links to other sites

This site links to external messaging and social platforms. We are not responsible for their content or their handling of your data.

6. Governing law

These terms are governed by the laws of the Republic of Colombia. Jurisdiction: [VERIFY]