Personal Data Protection Policy

1. Data controller

The controller of the personal data collected through this website is Carbón Nuevo Futuro S.A.S., a company incorporated in Colombia and located in the department of Quindío.

• Company: Carbón Nuevo Futuro S.A.S.
• NIT: [VERIFY]
• Registered address: [VERIFY]
• Email for exercising data subject rights: [VERIFY]

2. What data we collect

We collect only the information you choose to enter in the enquiry form on this website:

• Company name
• Contact name
• Business email address
• Country
• Phone or WhatsApp number (optional)
• Buyer type
• Product references of interest
• Estimated volume (optional)
• Your message

3. Data we do not collect

We do not collect or request sensitive data as defined in Article 5 of Ley 1581 de 2012 — including data on health, biometrics, racial or ethnic origin, political opinions, religious or philosophical convictions, trade union membership, or sexual life.

We do not request identification numbers, dates of birth or home addresses. This website is a business-to-business channel, is not directed at children or adolescents, and we do not knowingly collect their data.

4. Purpose

Your data is used for one purpose: to answer your commercial enquiry and to maintain the commercial contact that follows from it.

We do not use it for marketing lists, profiling or automated decision-making, and we do not sell, rent or trade it.

5. Legal basis

We process your data on the basis of your prior, express and informed authorization, given by ticking the consent box on the enquiry form before submitting it.

6. Retention

We keep your data only as long as it is needed for the commercial relationship it relates to, and delete it on request where no legal or contractual duty requires us to keep it.

7. Your rights

Under Article 8 of Ley 1581 de 2012, as the data subject you have the right:

• To know, update and rectify your personal data.
• To request proof of the authorization you gave, except where the law does not require it.
• To be informed, on request, of the use made of your personal data.
• To file complaints with the Superintendencia de Industria y Comercio for breaches of the law.
• To revoke your authorization and request deletion of your data, where no legal or contractual duty requires us to keep it.
• To access your personal data free of charge.

8. How to exercise your rights

Write to the email address given in section 1, stating your request and enough detail to identify your data. We will confirm receipt and respond in writing.

Under Ley 1581 de 2012 a consulta is answered within ten (10) business days and a reclamo within fifteen (15) business days, each extendable in the terms of the law. [VERIFY]

9. Visitors outside Colombia

Carbón Nuevo Futuro S.A.S. is established in Colombia and your data is processed in Colombia, under Colombian law. If you submit the form from outside Colombia, you consent to your data being transferred to and processed in Colombia for the purpose described in section 4.

10. Security

We apply reasonable technical and administrative measures to protect the data you send us, and limit access to the people who need it to answer your enquiry. We do not claim any certification, audit or security standard.

11. Changes to this policy

If this policy changes, the revised version is published on this page with a new date at the top.